English Assessments for BPO & the Outsourcing Industry

Streamline pre-screening by assessing only the English skills essential to successful performance in a business process outsourcing job.

Assessing the language proficiency of BPO candidates is imperative to ensuring efficient, professional communication with clients.

Through The English Quiz’s modular approach companies can test only the English skills required for each specific job, providing an enhanced candidate experience, screening faster and more effectively.

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Targeted Agent Assessments

Call Centre and Customer Service focused English Assessments.

Customer Service Written Communication

Quick, efficient assessment that evaluates candidates’ writing skills through real-world scenarios like customer emails and descriptive text.

Customer Service Writing Plus Chat

Evaluates candidates via writing samples including customer emails and quick-response chat situations.

Call Centre General Assessment

Evaluates key communication (speaking & writing) skills necessary for effective customer service.

Free Form Writing Assessment

Create your own short writing assessment with prompts relevant to your business. Graded for grammatical errors only - CEFR level not included.

Coming soon!

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Our Approach

We understand that businesses have different English assessment needs for each hire, especially for BPOs.

1

Optimise

The English Quiz offers you the flexibility to test only the skills you need for a specific position.
2

Increase

Optmising the English assessment process enables you to evaluate more candidates in less time.
3

Accelerate

Quickly moving candidates through the pipeline reduces the ever-important time to hire.

Improve your process.

Now it’s easy to rapidly identify the best English speaking agents and provide a superior outsourced experience!

100 +

Assess 100s of candidates at a time - quickly filter your candidate pool and identify qualified talent.

In as little as 15 minutes, you can quickly move your qualified candidates to the next phase in your process.

50 %

Pay for only the skills you need to assess - up to 50% in savings thanks to our modular platform.

100 %

Get 100% reliable and actionable results - based on CEFR levels - preset pass/fail score.

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Did you know?

The English Quiz evaluates a candidate’s English proficiency on multiple levels including pronunciation, conversational skills, active listening, sentence structure, vocabulary and grammar & scoring is based on the international CEFR standard.