CALL CENTRE ENGLISH ASSESSMENT

Call Centres

Efficiently Verify Candidate English Levels - Quickly Screen Candidates with The English Quiz

Excellent Customer Service relies on effective communication skills - Ensure your team has the English skills necessary to communicate clearly with customers.

Use The English Quiz during your talent acquisition process to verify potential reps have the English levels needed to deliver first class customer support.

Start free trial

Schedule a demo

CALL CENTRE ENGLISH ASSESSMENT Call Centres

Efficiently Verify Candidate English Levels - Quickly Screen Candidates with The English Quiz

Excellent Customer Service relies on effective communication skills - Ensure your team has the English skills necessary to communicate clearly with customers.

Use The English Quiz during your talent acquisition process to verify potential reps have the English levels needed to deliver first class customer support.

Start free trial

Schedule a demo

Targeted Agent Assessments

All in one platform

Call Centre and Customer Service focused English Assessments.

Through The English Quiz’s modular approach companies can test only the English skills required for each specific job, providing an enhanced candidate experience, screening faster and more effectively.

Customer Service Written Communication

Quick, efficient assessment that evaluates candidates’ writing skills through real-world scenarios like customer emails and descriptive text.

Customer Service Writing Plus Chat

Evaluates candidates via writing samples including customer emails and quick-response chat situations.

Call Centre General Assessment

Evaluates key communication (speaking & writing) skills necessary for effective customer service.

Free Form Writing Assessment

Create your own short writing assessment with prompts relevant to your business. Graded for grammatical errors only - CEFR level not included.

Coming soon!

Our Approach

Streamline

We understand that businesses have different English assessment needs for each hire, especially for call centres.

Optimise: The English Quiz offers you the flexibility to test only the skills needed for a specific position.
Increase: Improving the English assessment process enables you to evaluate more candidates in less time.
Accelerate: Quickly moving candidates through the pipeline reduces the ever-important time to hire.

Improve your process

Now it’s easy to quickly identify the best English speaking agents and provide an outstanding customer service experience!

1000+ Assess 1000s of candidates at a time - quickly filter your candidate pool and identify qualified talent.

15 In as little as 15 minutes, you can quickly move your qualified candidates to the next phase in your process.

50% Pay for only the skills you need to assess - up to 50% in savings thanks to our modular platform.

100% Get 100% reliable and actionable results - based on CEFR levels - preset pass/fail score.

Did you know?

The English Quiz evaluates a candidate’s English proficiency on multiple levels including pronunciation, conversational skills, active listening, sentence structure, vocabulary and grammar & scoring is based on international CEFR standard.